Refund policy

We want you to be completely satisfied with your purchase from Serenity Land. However, if you are not satisfied, we offer a 30-day refund policy.

If you wish to return an item, please follow these steps:

  1. Contact our customer service team by email at [insert email address] or by phone at [insert phone number] within 30 days of receiving your order to request a return.

  2. Provide us with your order number and the reason for the return.

  3. We will provide you with a return address and instructions on how to ship the item back to us.

  4. Once we receive the item in its original condition (unworn, unwashed, and with all original tags attached), we will process your refund. Please note that shipping costs will not be refunded.

Please allow 7-10 business days for your refund to appear on your credit card or PayPal account.

Exchanges:

We do not offer exchanges at this time. If you would like a different size or color, please return your item and place a new order.

Final Sale:

Please note that final sale items cannot be returned or exchanged.

Damaged Items:

If you receive a damaged item, please contact us within 48 hours of receiving your order. We will provide you with instructions on how to return the item for a full refund or exchange.

Cancellations:

If you need to cancel your order, please contact us within 24 hours of placing your order. We cannot guarantee cancellations after this time as we may have already shipped your order.

Please note that this refund policy applies only to items purchased directly from Serenity Land's online store. If you purchased our products from another retailer, please contact them directly for their return policy.

We reserve the right to amend this refund policy at any time without prior notice